![]() ![]() anyways i was like whatever but then at the end of the month instead of getting charged $13.84 for each membership i was charged $112.00 and i still don't understand why. When i went to my appointment the trainer told me that he could not have a training session with my little sister because she is underage, and i fell like this is something that the woman that signed me up should have disclosed to me. So i signed up with my bank account and Lady told me that i could get a free session with the trainer at the same time as my sister who is underage. ![]() After this i just said that i would just sign up to the gym closer to my house she then brought in her manager which offer to put $1 down payment and said that i would pay 13.84 for the first month for my two memberships and then i would pay 22 every month for each. the lady that signed me up Lady was very nice she gave me her prices and i did not like them so said i did not have my debit card and would not be able sign up she had the audacity to ask me to leave my Driver licence and then come back with the money. i like it but the staff are very unprofessional and do not seem to be trained properly. $10/month is not worth it for a grimy & sub par gym. I advise you to run as far as you can away no matter how good of a deal you think you're getting for a membership. It's not a good look & this is all facts. Until then, this gym will continue to be a piece of trash from the inside & outside. Pathetic cowards are watching you leave your car so that they can grab whatever is in it. Something needs to get done regarding that & I'm surprised they've done nothing about it. The area it's located in is very sketchy and unsafe. Most importantly, this gym definitely needs to invest in a security guard. There's too many ppl that you can't even get on a machine or sit in the sauna. First off, the gym smells like a mixture of lead and bad body odor. This gym honestly should've been flooded by Hurricane Harvey. It's not acceptable how such a BIG company would not invest in training and having competent people helping their customers. I explain to her as best as I could that I was completely unaware and she never once apologized and had no empathy what so ever. She went to further say that she as a courtesy was cancelling my membership, instead of making me fill out another request online and get drafted additional months until they process the request. This caused for my membership to not be cancelled and they continue to draft.When I was finally able, after many attempt calls to speak with a manager(Stephanie) she not only refuse to refund me the 2 months they should have not drafted. Beware of this simple mistake that I was completely unaware of and the CUSTOMER SERVICE IN HOUSTON failed to notify me about, question, email or call. Even if you put the correct key tag membership number to cancel, if you failed to put the name of who holds that key tag number they will not cancel the membership for that key tag number. I had two people on my account myself (payer & account holder) and someone else. Not of the account membership holder or the person that the bank drafts from. I'll stick with them!! I'll be canceling.I'm sharing this so it doesn't happen to anyone else.When your cancelling a membership, you must put the name of the person that you are cancelling the membership for. I am not paying 50 dollars annually while going thru covid and having to work to pay off a balance! 24 hour fitness waived my fee for three months'. The parking is a decent size as it can get full in peak hours, the weight room can be. It's close to my house, it's open late/early, and it has enough weights for me. ![]() I woke up this morning, prayed, and headed to the gym, I'm saying this to say my morning started off positive and I was having a good morning. I put one star because I had no option to leave none. Most gyms allow you to use the room that they hold classes in as long as they don't have. Don't waist your time the equipment is always broken and the gym is always packed. It's a big space with a lot of free weights and cardio machines. I've been coming here for about seven months now, and it's been fine. ![]()
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